What is Workflow?
The automation of a
business process, in whole or part, during which documents, information or
tasks are passed from one participant* to another for action, according to a
set of procedural rules.
*participant = resource (human or machine)
Why Should a Business
Evolution of Workflow Management consists of the automation of business
procedures or "workflows" during which documents, information or
tasks are passed from one participant to another in a way that is governed by
rules or procedures.
software products, like other software technologies, have evolved from diverse
origins. While some offerings have been developed as pure workflow software,
many have evolved from image management systems, document management systems,
relational or object database systems, and electronic mail systems.
who have developed pure workflow offerings have invented terms and interfaces,
while vendors who have evolved products from other technologies have often
adapted terminology and interfaces. Each approach offers a variety of strengths
from which a user can choose. Adding a standards based approach allows a user
to combine these strengths in one infrastructure.
The Key Benefits of
Improved efficiency - automation of many business processes
results in the elimination of many unnecessary steps
Better process control - improved management of business
processes achieved through standardizing working methods and the availability
of audit trails
Improved customer service – consistency in the processes leads
to greater predictability in levels of response to customers
Flexibility – software control over processes enables their
re-design in line with changing business needs
Business process improvement - focus on business processes leads
to their streamlining and simplification