Requirements Definition & Management

Managing Requirements to Ensure Customer Satisfaction

Course Overview
Requirements drive the system. A poor requirement set will result in a poor system implementation. However, good requirements, managed according to existing best practices greatly increase the project's chance of success and ensure customer satisfaction.

A clear understanding of the project requirements from the outset of the project is essential to ensure successful project completion.

This course will give you the skills you need to develop good requirements and manage them effectively.

This course is designed to teach participants how to collect and evaluate client or user requirements. Participants will learn techniques for clarifying project requirements, for establishing acceptable criteria, for resolving ambiguous requirements, for verifying requirements compliance and for managing TBDs and TBRs. The course begins with a review of the essentials of a good requirement's specification. It also includes exercises in reviewing specifications to detect problem areas and in creating unambiguous specifications.

Course Format
The course is two-days in length. In addition to the lectures and class interactions, exercises are used to provide experience in applying the most effective requirements collection, refinement, and management techniques and to stimulate discussion and interchange of ideas. Exercise topics include the gathering user requirements, resolving conflicting requirements, achieving customer buy-off, requirements decomposition and others.

Who Should Attend
Anyone involved in defining and managing customer expectations and project requirements, project managers and system engineers with one to five years experience, and experienced project managers and system engineers who desire to update their techniques, skills and tools.

You Will Learn How To

Course Outline


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